For that question you had…
FAQs
We have more than one restaurant, can they share the same database?
Yes - this way you can track where your customers are dining across all your restaurants. It also gives you the ability to cross sell and cross report, helping you to maximise sales opportunities.
Do we own the customer profile data created on Avenista?
Absolutely, it is entirely your data! We even give you easy export tools so that you can take a copy of the data, export it into external services like MailChimp, and utilise it as much as you can, whenever you like. We do not place any restrictions on how or what you use your data for.
I already have a database of customer profiles, can these be imported into Avenista?
In most cases this is not a problem and we can easily import your existing data into our restaurant system. Depending on the complexity and the work involved, there may be a supplementary charge for this service. You can discuss this with our tech support team who can provide you with more detail.
If we’re using another restaurant booking system, can we easily switch?
Of course! We make it our mission to help your transition from an existing restaurant system feel as easy as possible. We’ll work with you closely to ensure you have everything you need and are comfortable with all the new tools Avenista® offers your business.
I’ve been using paper diary for many years, is Avenista easy to use?
Ease of use was a primary focus when developing the software over the last 20 years. No matter your level of computer literacy our training team will make you feel confident and relaxed with our restaurant system before you ever need to take a reservation. It’s something we’re really proud of - take a look at our testimonials if you don’t want to just take our word for it.
Can you design and configure your own table plans?
Our visual table plan is the most flexible, easy to use and visually appealing tool available on the market today. With a simple drag and drop you can quickly create and implement layouts in a matter of minutes. With Avenista® you always have full control of table plans and much more.
Does Avenista work on touchscreens?
Yes, Avenista® has been designed to work on touchscreen devices. That means you can put your mouse to one side, helping you to quickly interact with the system and take walk-ins at lightning fast speed.
Can you interface with point of sale (POS)?
Avenista® has a generic interface and an open API to allow our restaurant system to integrate with any POS system and we’d be happy to speak to the provider about an integration on your behalf. We currently have tried and tested integrations with a couple of fantastic POS providers which you’ll see on our Partners page.
Are there any hidden costs?
This is an extremely common question we are asked due to the way a lot of other table booking systems charge their clients. At Avenista® we operate differently, and believe in always being fair and transparent with all our fees. Our pricing model states a simple annual licence fee with no commission involved, allowing you to forecast your costs from the outset without any last minute surprises.
Can you send SMS and email confirmations?
Avenista® fully supports use of both SMS and email confirmations. Templates for these methods can be customised with an unlimited number for you to utilise - meaning your Christmas reservations will receive a lovely Christmas themed email rather than your standard confirmation! Avenista® can also automatically send these along with automatic dining reminders and feedback requests.
How easy is Avenista to set-up?
We take all the work away from you to make Avenista® extremely easy to set-up. Once you decide to go ahead we’ll arrange a configuration call (this typically lasts around 30 minutes) to gather the details of your system, then we get to work! We can usually set up a new system in 4-5 working days. We’ll then install the system onto your PCs, provide detailed training, and you’re ready to go!
Can you process payments through Avenista?
This is one of the key features of our table booking system. We use a payments provider called Stripe to process all of the payments in Avenista®, ensuring they are fully PCI, PSD2 and SCA compliant. We want you to have full confidence that your restaurant system is as secure as possible. With Avenista® you can process up-front deposits or Card-As-Security payments, enabling you to charge a customer should they no-show.
Does Avenista also provide hardware?
Unfortunately not, as we are a software development and service company only. We focus solely on this producing a premium restaurant software package to ensure the very best user experience possible.
Can I send bulk emails directly from Avenista?
Using Avenista® you can create email templates from scratch to send out in bulk to all of your customers. You can also import the HTML code from your favourite front-end email editor to present detailed templates to your loyal customers.
Do you charge commission on online reservations?
We never charge commission on online reservations because we believe this practice is completely unethical. We simply provide you with a booking widget which you can place onto your own website. Through this you are able to take online reservations 24 hours a day, 7 days a week and we never charge a penny for these reservations. You earned these customers because you have built a fantastic business and we shouldn’t reap the rewards for your hard work!
Can I manage a waitlist in Avenista?
You can indeed. Waitlists can be managed directly in Avenista®, so you can have your VIP customers pushed to the top of the list. You can even give your customers the ability to place themselves onto a reserved waitlist directly through your online booking widget, if that is something you’d like to offer.
Can you install on iPads and Android tablets?
Unfortunately not, as Avenista® is a Windows based program and needs a Windows operating system to run. This also means we are unable to install natively on a Mac OS. However, some customers use a third party software called Parallels to get around this issue for Mac OS.
